General terms and conditions
General Terms and Conditions
These General Terms and Conditions (hereinafter: GTC) are
Company name: ZsomikoStone
Address: 6000 Kecskemét, Ág utca 21.
Phone: +36 20 344 7179
E -mail: zsomikostone@gmail.com
Administrator: Roland Richárd Szabó
Tax number: 555237905-1-23
Company registration number: 55674982
Headquarters: 6000 Kecskemét, Ág utca 21.
Registration court: Bács-Kiskun County Company Court
Company name: ZsomikoStone
Address: 6000 Kecskemét, Ág utca 21.
Phone: +36 20 344 7179
E -mail: zsomikostone@gmail.com
Administrator: Roland Richárd Szabó
Tax number: 555237905-1-23
Company registration number: 55674982
Headquarters: 6000 Kecskemét, Ág utca 21.
Registration court: Bács-Kiskun County Company Court
(hereinafter: Service Provider) and Zsomikostone. contains the rights and obligations of the Customer (hereinafter: Customer or User) using the electronic commercial services provided by (Service Provider and Customer hereafter collectively: Parties).
The Customer can be:
- Individual (consumer): a natural person acting outside the scope of his profession, independent occupation or business activity.
- Company, sole proprietorship, organization, institution, etc.: his profession, independent a non-natural person acting in the scope of his occupation or business activity.
- Individual (consumer): a natural person acting outside the scope of his profession, independent occupation or business activity.
- Company, sole proprietorship, organization, institution, etc.: his profession, independent a non-natural person acting in the scope of his occupation or business activity.
1. Scope of the General Terms and Conditions:
The scope of these GTC covers all electronic commercial services provided in Hungary through the electronic store located on the website www.zsomikostone.hu (hereinafter: web store, website or website). The contract between the parties is concluded in Hungarian.
The online store can be visited freely. You, as a Customer, are entitled to use the services of the online store if you accept the provisions of these General Terms and Conditions as binding on you. The GTC can be printed by clicking the printer icon at the top of this page!
2. Stock information:
We do not keep all of the products in our online store in stock, so it may happen that the selected product is not immediately available. In this case, the delivery deadline is the subject of a separate agreement.
3. Purchase process:
1. You can collect the products by clicking the "Add to Cart" button.
2. In the Cart module, you can see the products you have selected, as well as the price and value.
3. You can view the detailed Cart at any time by clicking the "Cart" button content!
4. You can modify the quantity by overwriting and using the modify button, or you can also delete the items!
2. In the Cart module, you can see the products you have selected, as well as the price and value.
3. You can view the detailed Cart at any time by clicking the "Cart" button content!
4. You can modify the quantity by overwriting and using the modify button, or you can also delete the items!
4. New customer:
1. The Customer has the option to use the online store without registration or as a registered customer.
2. After entering his data, he can order the selected product/products. (It is possible to change the given data until the last step, until the order is sent!) 3. Check the data! 4. Choose the payment method. your other requests and needs regarding delivery.
6. After that, all that remains is to send the order, for which you will receive an automatic e-mail as confirmation. In the confirmation e-mail, the information about the order can be reviewed, with the help of a link, the GTC can be accessed with one click, which can be printed and the delivery conditions can be reviewed again!
By placing the order, the Customer declares that these General Terms and accepts the Terms of Delivery and recognizes them as binding.
Attention! By clicking the "Send order" button, an order with a payment obligation is made!
2. After entering his data, he can order the selected product/products. (It is possible to change the given data until the last step, until the order is sent!) 3. Check the data! 4. Choose the payment method. your other requests and needs regarding delivery.
6. After that, all that remains is to send the order, for which you will receive an automatic e-mail as confirmation. In the confirmation e-mail, the information about the order can be reviewed, with the help of a link, the GTC can be accessed with one click, which can be printed and the delivery conditions can be reviewed again!
By placing the order, the Customer declares that these General Terms and accepts the Terms of Delivery and recognizes them as binding.
Attention! By clicking the "Send order" button, an order with a payment obligation is made!
5.Confirmation / Delivery deadline:
The confirmation only means the arrival of the order, which includes the price and value of the ordered products, as well as the serial number of the order, which the customer can refer to later
After the Service Provider has processed the order, its administrator will contact the Customer about the expected delivery regarding the date. The delivery is carried out as described in the Delivery menu item, the details of which will be discussed again when contacting the customer. Products are delivered on average within 72 hours. The Service Provider tries to deliver the products in the warehouse within 24 - 48 hours, but of course due to technical reasons or in accordance with the agreement with the Customer, a longer delivery time may occur. The Service Provider tries to deliver the products that are not in stock at the time of order within 3-4 days, but in such cases the delivery may take longer than 1 week, therefore the Service Provider will only provide the Customer with exact information about the delivery time. can provide during negotiation.
After the Service Provider has processed the order, its administrator will contact the Customer about the expected delivery regarding the date. The delivery is carried out as described in the Delivery menu item, the details of which will be discussed again when contacting the customer. Products are delivered on average within 72 hours. The Service Provider tries to deliver the products in the warehouse within 24 - 48 hours, but of course due to technical reasons or in accordance with the agreement with the Customer, a longer delivery time may occur. The Service Provider tries to deliver the products that are not in stock at the time of order within 3-4 days, but in such cases the delivery may take longer than 1 week, therefore the Service Provider will only provide the Customer with exact information about the delivery time. can provide during negotiation.
6. Billing and payment methods:
1. Cash (In cash at the Service Provider's premises.)
2. Cash on delivery (In the case of delivery by carrier/postal service, in cash upon receipt.)
3. Bank transfer (Only possible upon prior agreement.)
4. Advance payment (Sent before delivery on the basis of a receipt, by bank transfer in advance. We can only send the goods after the amount has been received.)
2. Cash on delivery (In the case of delivery by carrier/postal service, in cash upon receipt.)
3. Bank transfer (Only possible upon prior agreement.)
4. Advance payment (Sent before delivery on the basis of a receipt, by bank transfer in advance. We can only send the goods after the amount has been received.)
7. Right of withdrawal within 14 days of purchase:
The Customer as a consumer (individual, natural person) has the right to withdraw from the purchase of the product/item within 14 days without reason. The consumer can indicate the withdrawal by e-mail, by telephone, by post or in person. The consumer can exercise his right of withdrawal with the help of the sample withdrawal statement available below or with a clear statement to that effect. The consumer can exercise the right of withdrawal within 14 days from the date of receipt of the product by the Customer (or the date of receipt by a third party other than the carrier indicated by the customer)! 45/2014 provides this opportunity. (II. 26.) government decree provides for the consumer. In case of cancellation of the purchase intention, the purchase price and the cost of delivery will be refunded by the Service Provider immediately, but within 14 days at the latest, if the Consumer has returned the product to the Service Provider. If the consumer specifically requested a mode of transport other than the least expensive usual mode of transport, the Service Provider is not obliged to refund the resulting additional costs. The costs related to the return and return of the product must be borne by the Customer. The Customer is responsible for depreciation resulting from use exceeding the use necessary to determine the nature, properties and operation of the product. If, after being returned, it turns out that the product was not tested as intended (or some of its accessories are missing), the Service Provider may demand compensation from the Customer due to the product's possible failure, damage and loss of value!
Art. 45/2014. (II. 26.) the scope of the government decree on consumer contracts does not extend to the Customer if the Customer is a company, individual enterprise, organization, institution, or other non-natural person.
The consumer (individual, natural person) can also exercise his right of withdrawal during the period between the day of purchase and the receipt of the product. The consumer must return the product to the service provider immediately, but no later than within 14 days from the notification of cancellation.
To cancel, the consumer can also use the Cancellation Declaration form in pdf format, which can be downloaded from the link below:
Art. 45/2014. (II. 26.) the scope of the government decree on consumer contracts does not extend to the Customer if the Customer is a company, individual enterprise, organization, institution, or other non-natural person.
The consumer (individual, natural person) can also exercise his right of withdrawal during the period between the day of purchase and the receipt of the product. The consumer must return the product to the service provider immediately, but no later than within 14 days from the notification of cancellation.
To cancel, the consumer can also use the Cancellation Declaration form in pdf format, which can be downloaded from the link below:
8. Liability limitation:
When purchasing through the online store, the Customer accepts the possibilities and limitations of the Internet. The Service Provider does not assume responsibility for the images appearing on the website or for unpredictable price changes (exchange rate fluctuations, supplier price changes)! The Customer acknowledges that he must assess the potential risks associated with browsing and shopping. The Service Provider is not responsible for damages caused by events beyond its control. (Virus, software error, server failure, or other internet error). the images shown are sometimes illustrations. The purchase price is always the gross price indicated next to the selected item, the indicated prices do not constitute a direct quotation. The Service Provider is not responsible for any damages resulting from typos. The Service Provider is entitled to withdraw from the transaction (delivery of the ordered product) without any consequences!
9. Information / Complaint handling:
The Service Provider informs the Customer that the contract to be concluded is not a written contract and will not be registered!
The consumer can file a complaint if he encountered any problems during the purchase. You can make a complaint orally and in writing, which you can do in person or use the contact details of the Service Provider.
Online Dispute Resolution Platform: If the customer is a "consumer" and wish to make a complaint about a product or service purchased online, you can do so on the Online Dispute Resolution Platform (ODR), which can be used to resolve legal disputes, which can be accessed at: https://ec.europa.eu /consumers/odr/main/index.cfm?event=main.home.show&lng=HU to resolve disputes between service providers out of court, primarily to create an agreement between the two parties, and thereby simply, quickly and effectively help enforce consumer rights. The Service Provider has an obligation to cooperate in the conciliation board procedure! The jurisdiction of conciliation bodies includes cases in which a consumer and a business have a dispute:
- with the quality and safety of the product (e.g. faulty performance, warranty, guarantee),
- using product liability rules (e.g. damage caused by a faulty product),
- with the quality of the service or (defective performance)
- related to the conclusion or performance of the contract (e.g. the service provider does not perform at all or does not perform what it undertook).
Which conciliation body can the consumer turn to with the problem: The main rule is that the conciliation body based on the consumer's place of residence or residence is competent for the procedure, so the consumer can choose which conciliation body to turn to. Based on the consumer's request, the competent also the conciliation body at the place of performance of the contract or the registered office of the company involved in the dispute. In the event that several consumers apply to the board for the same matter, the board competent according to the place of residence of any consumer is competent for all consumers. The contact details of conciliation bodies can be found here .
More details about the operation of conciliation bodies and the conditions for contacting them can be found here.
More details about the operation of conciliation bodies and the conditions for contacting them can be found here.
10. Warranty, guarantee:
270/2020 on the mandatory warranty and guarantee for our marketed products. (VI. 12.) and 151/2003. (IX. 22.) government decree and 18/2020. (VI. 12.) ITM decree, as well as 19/2014. (IV. 29.) The provisions of the NGM decree are governing.The seller's warranty and guarantee responsibility or 270/2020 on the procedural rules for dealing with warranty and guarantee claims for items sold under a contract between a consumer and a business. (VI. 12.) government decree, 18/2020. (VI. 12.) ITM Decree, 19/2014. (IV. 29.) NGM decree or in the Civil Code and 151/2003. (IX. 22.) the guidelines are contained in the government decree.
Please keep the warranty letter received for products with a warranty card in order to assert warranty and guarantee rights!
The warranty claim cannot be asserted if the failure:
- caused by improper use or use other than the instructions for use,
- caused by improper transport or storage,
- caused by an environmental or external cause (e.g. inadequate mains voltage, extension cord, power generator, etc.),
- or the device has already been repaired by someone other than the service center listed in the warranty.